Refund Policy

At MA Digital Agency, we focus on delivering customized digital solutions such as Web Development, Graphics & Multimedia, Social Media Marketing, and Search Engine Optimization. Because our services involve strategy, planning, and creative work, this Refund Policy explains how refund requests are handled.

1. Nature of Our Services

Most of the services provided by MA Digital Agency are customized and require dedicated time, expertise, and project planning. Once a project begins, our team allocates resources and starts the development or marketing process. For this reason, refunds cannot normally be issued for work that has already started.

2. Requests Before Project Start

If a client decides to cancel a service before the project work begins, they may request a refund. In such cases, the refund may be processed after deducting any consultation, planning, or administrative costs that were already incurred.

3. Work Already in Progress

Once a project has moved into the design, development, or marketing phase, payments made up to that stage are generally non-refundable. This is because the time, research, and resources invested in the project cannot be recovered.

4. Revision and Issue Resolution

Our goal is client satisfaction. If a client believes the delivered work does not match the agreed project requirements, we encourage them to contact us so the issue can be reviewed. Where appropriate, revisions or adjustments may be provided to meet the project scope.

5. Non-Refundable Situations

  • After project work or campaign execution has started.
  • After delivery of completed design files, website development, or marketing reports.
  • Delays or issues caused by lack of client response or missing project information.
  • Changes in client preference after approval of the project scope.

6. Policy Updates

MA Digital Agency may update this Refund Policy from time to time to reflect operational or service changes. Updated policies will be published on this page to keep clients informed.

Contact Us

MA Digital Agency
Email: info@madigitalhub.com
Phone: +92 310 8481550
Address: Office NO.13/B Taj Mahel Plaza, 6th road Rawalpindi, Pakistan